Shipping Policy

Fast, reliable delivery across Kenya. Learn about our shipping options and policies.

Fast Delivery

1-2 days within Nairobi, 2-5 days nationwide

Secure Packaging

Your items are carefully packaged for safe delivery

Track Your Order

Real-time tracking for all deliveries

Shipping Options

Standard Delivery

  • Nairobi: 1-2 business days
  • Major Cities: 2-3 business days
  • Other Areas: 3-5 business days
  • Cost: KSh 200 - KSh 500

Express Delivery

  • Nairobi: Same day or next day
  • Major Cities: 1-2 business days
  • Cost: KSh 500 - KSh 1,000
  • Available: Monday - Friday

Free Shipping Available!

Enjoy free standard delivery on qualifying orders

  • • Orders over KSh 5,000 within Nairobi
  • • Orders over KSh 8,000 to major cities
  • • Orders over KSh 10,000 nationwide
  • • Bulk orders (10+ items) qualify for free shipping

Delivery Coverage

Nairobi & Surrounding Areas

  • • Nairobi CBD
  • • Westlands, Karen, Langata
  • • Kasarani, Embakasi, Dagoretti
  • • Kiambu, Thika, Machakos
  • • Kajiado, Limuru

Major Cities

  • • Mombasa & Coast Region
  • • Kisumu & Western Region
  • • Nakuru & Rift Valley
  • • Eldoret & North Rift
  • • Nyeri & Central Region

Remote Areas: We deliver to most locations in Kenya. Delivery to remote areas may take 5-7 business days and may incur additional charges. Contact us for specific locations.

Order Processing

1

Order Confirmation

Orders are processed within 2-4 hours during business hours (8 AM - 6 PM, Monday - Saturday). You'll receive an email confirmation with your order details.

2

Preparation & Packaging

Your items are carefully selected, quality-checked, and securely packaged. We use protective materials to ensure your shoes arrive in perfect condition.

3

Dispatch & Tracking

Once dispatched, you'll receive a tracking number via SMS and email. You can track your order's progress in real-time through our website or partner courier services.

4

Delivery

Our delivery partner will contact you before delivery. Please ensure someone is available to receive the package and inspect the items upon delivery.

Delivery Terms & Conditions

Delivery Attempts

  • • We make up to 3 delivery attempts
  • • If delivery fails, the package will be held at the nearest pickup point
  • • You'll be notified of the pickup location and have 7 days to collect
  • • Uncollected packages will be returned to our warehouse

Address Requirements

  • • Provide complete and accurate delivery address
  • • Include landmarks and clear directions
  • • Ensure phone number is active and reachable
  • • Address changes after dispatch may incur additional charges

Inspection Upon Delivery

  • • Inspect your order immediately upon delivery
  • • Report any damage or missing items to the delivery agent
  • • Take photos of damaged packages before accepting
  • • Contact us within 24 hours for any delivery issues

Special Circumstances

Delays & Disruptions

  • • Weather conditions may cause delays
  • • Public holidays extend delivery times
  • • Road closures or security issues may affect delivery
  • • We'll notify you of any significant delays

Restricted Areas

  • • Some remote areas may have limited access
  • • Security-sensitive zones may require special arrangements
  • • Island locations may have extended delivery times
  • • Contact us for delivery to restricted areas

Need Help with Shipping?

Our customer service team is here to help with any shipping questions or concerns.

Call: +254 793 272 831Email: shipping@fitskenya.com